Aderyn Wood's online book shop strives to provide our customers with a seamless and satisfying digital reading experience. The refund policy for all products is as follows:
1. Digital Goods (Ebooks): Due to the nature of digital goods being instant downloads, we generally do not offer refunds for ebooks. We encourage our customers to review their selections carefully before purchase.
2. Exception for Duplicate Purchases: The only exception to our no-refund policy is in the case of duplicate purchases of the same digital item. If you accidentally purchase the same ebook more than once within a 24-hour period, we will issue a refund for the duplicate item(s). Please ensure that you notify us within 7 days of your order to be eligible for this refund.
3. Samples: For your convenience, we provide free samples of all ebooks on the product pages. We encourage you to read these samples before making your purchase to ensure the ebook meets your expectations.
4. Customer Responsibility: It is the responsibility of the customer to ensure that the digital products selected are compatible with their devices and meet their needs. We are not responsible for incompatibility issues or dissatisfaction with content.
5. Contact Us: If you have any questions or concerns regarding your purchase, or if you need to report a duplicate purchase for a refund, please contact us.
We appreciate your understanding and cooperation with our refund policy. Thank you for choosing Aderyn's book shop for your digital reading needs.